Shipping Policy

At Art of Rustic, we are pleased to offer shipping for our handcrafted furniture to customers both in the UK and internationally. Here are some important details regarding our shipping policies:

Delivery Times:

For customers in the UK, we estimate a delivery time of 5-7 days from the date of order confirmation. For international customers, the estimated delivery time is 7-14 days. Please note that these delivery times are estimates and may vary based on factors beyond our control, such as customs processing times.

Transit Times:

Once your furniture is crafted and shipped, it is typically in transit for 5 to 7 business days. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. All 3rd party freight deliveries occur during normal business hours only.

Customs and Import Taxes:

For international shipments, buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays that may occur due to customs processing.

Surcharge:

Please note that some shipments may incur additional surcharges due to their size or weight. If this is the case with your order, we will contact you prior to shipment to discuss any additional fees.

If you have any questions about our shipping policies or need assistance with an order, please do not hesitate to contact us. Our team is dedicated to providing exceptional customer service and will be happy to assist you. You can reach us by email at eccorustic@gmail.com.